Phone wont charge

[Jess7]

Had this problem before the phone wont charge at all i cant get through to anyone to report the phone what can i do

[jonsie]

Try a different charger or lead if possible

Try gently cleaning the port to make sure no fluff has got in there

If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers

[Cleoriff]

@Jess7 

When did you buy the phone?

You would be better contacting the manufacturer if it's an iphone try Apple https://support.apple.com/en-gb 

However, first thing to try is clean out the charge port of fluff etc. Use a toothpick or needles and do it gently. Charging ports collect a lot of debris.

If you need to contact O2, all numbers are in this guide. Guide: Coronavirus Community Help and Support 

[Cleoriff]

*sighs* I give up.

[jonsie]

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@Cleoriff wrote:

*sighs* I give up.

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Nah, you won't

[Cleoriff]

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@jonsie wrote:

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@Cleoriff wrote:

*sighs* I give up.

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Nah, you won't

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You are simply up too early @jonsie . My routine says you hit this forum at 12md.

[jonsie]

I had to get up early to empty the cat litter as it's bin day!

[Cleoriff]

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@jonsie wrote:

I had to get up early to empty the cat litter as it's bin day!

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Crying with laughter now.