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Ed6 · ‎09-12-2021

My iphone 12 mini (11mths old) has stopped working altogether. I have tried the soft reset which didn't work. I cannot do the factory reset as my phone will not switch on. I have spent since Monday going round and round in circles on the O2 website. The gurus, online chats and phone system all don't work. Any ideas on how to speak to someone who can actually resolve this issue?

MI5 · ‎09-12-2021

@Ed6

As it's covered by warranty, I would go straight to Apple https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-12-2021

@Ed6

As it's covered by warranty, I would go straight to Apple https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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