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Phone stopped working

Ed6
Level 1: Joiner
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My iphone 12 mini (11mths old) has stopped working altogether. I have tried the soft reset which didn't work. I cannot do the factory reset as my phone will not switch on. I have spent since Monday going round and round in circles on the O2 website. The gurus, online chats and phone system all don't work. Any ideas on how to speak to someone who can actually resolve this issue? 

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MI5
Level 94: Supreme
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@Ed6 

As it's covered by warranty, I would go straight to Apple https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127584 Posts
  • 614 Topics
  • 22201 Solutions
Registered:

@Ed6 

As it's covered by warranty, I would go straight to Apple https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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