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Personal Hotspot

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HannahArm123
Level 1: Joiner
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on ‎10-12-2018 14:33

on ‎10-12-2018 14:33

Since upgrading my tariff I can no longer link my laptop to my Iphone6s via the personal hotspot. This worked before and I was also able to link to my children's Kindles, which I now also can't. Any advice would be much appreciated. Thank you.

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MI5
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on ‎10-12-2018 14:41

on ‎10-12-2018 14:41

@HannahArm123 

Call customer services and ask them to change you data package to iData for iPhones.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151673 Posts
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Registered:

on ‎10-12-2018 14:41

on ‎10-12-2018 14:41

@HannahArm123 

Call customer services and ask them to change you data package to iData for iPhones.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
In response to MI5
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on ‎10-12-2018 14:47

on ‎10-12-2018 14:47

When will the system start putting customers on the correct data bolt on when they upgrade our change tariff, what a total waste of resources!

Rhetorical question btw wink

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
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on ‎12-12-2018 10:46

on ‎12-12-2018 10:46

Hi @HannahArm123, did you get a chance to contact Customer Service since you last posted? Are you all sorted now or do you need further advice?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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