People can't hear me

[Anonymous]

On using my new iphone 5s people I call cannot hear me or sound is all broken up. I have changed my iphone already and they say if the problem persists it is an O2 issue. Can anyone help, shld I change to alternative supplier.

[adamtemp64]

@kimmi if no sim change already yes get a new one

[Anonymous]

Thanks everyone, think I will go to O2 shop and get them to change sim and then try it in the shop and see how it goes. No point in having a phone that u can't use to make calls!

[Anonymous]

I agree and good luck.

A sim swap can take up to approx 24 hours.

Turning the phone off and on helps reset the signal.

[MI5]

You've done everything except get a new SIM - It can't be anything else...... Hope it fixes it for you.

[adamtemp64]

My advice is always
1 Check for issues at http://status.o2.co.uk
2 try reboots / resets
3 get a new sim (even though it may be a fresh one)
4 then get the the handset checked.

Then you have covered all the bases.

I had a micro sim that was bad from day 1 in the past and I guess the nano sim will be even more fragile.

Surprised you were not advised earlier to try a new sim

[Anonymous]

can anyone help me please, i have an iphone 5 and when i make or receive calls sometimes after seconds or it could be quite a few mins people say that it crackles my end then they cannot hear me at all but i can hear them perfectly and so they hang up , it happens all the time in and around my house but not when i am driving using my hands free , It only started to happen about 5 weeks ago as all was well before that . I have had a new sim card sent and apple replaced my phone but still no luck. My sons are with orange and have no problems and my daughter who also has an iphone and is with T mobile has no problems when she comes to my house .......strange ....

[Anonymous]

If your service status is showing fine them it is conceivable that you are
Unlucky to be given a faulty iPhone.

Try a reboot by pressing the top button and home button together until the apple logo appears and let go. Also check the speakers are clear of dust and lint.

Perhaps seek advice via a genius bar appointment.