This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

O2 shop refused a sim card

Anonymous
Not applicable

on ‎18-09-2014 12:23

on ‎18-09-2014 12:23

Just wondered if anyone else had encountered an awkward assistant in an O2 shop.

I have ordered an iphone 6 and wanted to make sure I had a 4G nano sim for when it arrived. I asked my partner who was passing an O2 shop to pop in and collect one. Ive done this many times before and they give you an inactive sim card.

 

Well the assistant refused point blank and said that they had to do the sim swop in the shop and they can only do it if the account holder is present. I even spoke to here on the phone and she just kept going on and on about security. Yes that would be an issue if they activated the sim card to my number but not just giving an inactive one. She wouldnt have any of it. 

 

I called CS and they were at a loss to understand why she wouldnt give my partner an inactive sim card. Anyway as it turns out there is a sim card in the box with my iphone 6 and he could tell me the sim card number. 

 

Incidentally he also thought that if MyO2 showed a parcel number I should get it tomorrow:) 

 

Great service via Chat - crap service in the O2 shop!

Message 1 of 15
4,544 Views
0 Kudos
14 REPLIES 14

MI5
Level 94: Supreme
  • 151890 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎18-09-2014 12:31

on ‎18-09-2014 12:31

I know they have tightened security around sim card replacement so maybe it's to do with that. After all, it could be anyone requesting a sim for some dodgy reason......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 15
4,211 Views
0 Kudos

Anonymous
Not applicable

on ‎18-09-2014 13:08

on ‎18-09-2014 13:08

I've not had issues with picking up Payg blank SIM cards but I have heard of O2 staff asking for I.d to take away a contract version.
Message 3 of 15
4,170 Views
0 Kudos

Anonymous
Not applicable
In response to Anonymous

on ‎18-09-2014 13:22

on ‎18-09-2014 13:22

Quick question and apologies for hijacking this thread but didn't want to start another. I currently have the iPhone 5 so obviously I do not have 4G. I have preordered the 6 on 4G. Will I need a new sim?

Message 4 of 15
4,154 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 151890 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎18-09-2014 13:37

on ‎18-09-2014 13:37

Yes, but it should come with one. If not pick one up in store (take ID) or order from CS on 202.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 15
4,140 Views

Anonymous
Not applicable
In response to MI5

on ‎18-09-2014 13:46

on ‎18-09-2014 13:46

Thanks!
Message 6 of 15
4,131 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 151890 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎18-09-2014 13:50

on ‎18-09-2014 13:50

Pleasure slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 15
4,122 Views
0 Kudos

Anonymous
Not applicable

on ‎22-10-2014 23:43

on ‎22-10-2014 23:43

The O2 shop in Chelmsford is excellent. The staff in there are always most helpful. A pleasure to go in there. The O2 shop in Westfield Stratford also has excellent service. If anyone can get to those shops you will get brilliant service.
Message 8 of 15
3,979 Views
0 Kudos

jonsie
Level 94: Supreme
In response to Anonymous
  • 95818 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎22-10-2014 23:46

on ‎22-10-2014 23:46

That's good to know and maybe @Toby can feed it back to the store. It's always good to hear positive comments slight_smile

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 9 of 15
3,976 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to Anonymous
  • 127976 Posts
  • 835 Topics
  • 7586 Solutions
Registered:

on ‎23-10-2014 01:06

on ‎23-10-2014 01:06

@Anonymous wrote:
The O2 shop in Chelmsford is excellent. The staff in there are always most helpful. A pleasure to go in there. The O2 shop in Westfield Stratford also has excellent service. If anyone can get to those shops you will get brilliant service.

Nice to get some positive feedback...thanks...:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 10 of 15
3,968 Views
0 Kudos
Top Kudoed Authors
View All
Top