'Life is like a box of chocolate, you never know what you might get?', indeed it's not possible to please everyone & customers don't like being told "No". However, i was shocked to experience the lack of interest & stupidity at my local O2 store. Already with O2, contract fulfilled, & wanted new iPhone. Told not possible as a I'm with O2-online (current phone upgraded online with O2 because no stock in shop), she was 'not allowed' to phone cust svc as i'm with O2-online not O2. I phoned O2, & in 10 mins - Upgrade! Done! Btw, the store info was completely false. There's more! New phone came in 2 days. Sorted? of course not! Too easy! Existing Sim too big! Phoned O2, could send one, 2 days max, however suggested i go to my local O2 shop, pick up a new SIM, put it in, phone back, register Sim & my number will allocate to new Sim, (usually less than 1 hour). O2 store, Nano Sim available, can't have it as I didn't get new phone with them. After a little protest, Manager gave me the Sim, but couldn't find the 'Apple Sim Extraction Tool' & using a 'paperclip' will void warranty. The 'O2 Guru' may have a solution, but at lunch, back in 40mins. Took Sim next door Carphone Warehouse, borrowed pin, Sim in, called O2. Number changed in 20mins. Where do these MORONS come from?
