
29-04-2015 20:19 - edited 29-04-2015 20:21
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29-04-2015 20:19 - edited 29-04-2015 20:21
Hi there,
I have been using the O2 phone app successfully for some time now, to access my O2 accounts, until recently when I cancelled one of my accounts where the contract had ended. When I now try to access the app on my iPhone 4s, I get the following error message:
"Failed to get user identity, possibly due to unlinking of MSISDN from account (Code 36)"
I have tried deleting then reloading the app, to no avail!.... any ideas anyone?
Cheers
Kev Mc
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on 29-04-2015 20:55
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on 29-04-2015 20:55
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 29-04-2015 20:22
Call 202, you probably now have different log in details.
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on 29-04-2015 20:27
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on 29-04-2015 20:27
You will need a new log in now.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 29-04-2015 20:35
Jonsie and MI5..... many thanks for the quick replies...... what you suggest sounds about right..... I take it that I can simply create a new account here on the website?
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on 29-04-2015 20:55
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on 29-04-2015 20:55
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 29-04-2015 21:24
MI5.... All done!.... thanks again
Caoimhin
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on 29-04-2015 21:31
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on 29-04-2015 21:31

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

