Solved: Re: O2 Wifi Profile - installation (iPhone 5)

Anonymous · ‎02-05-2013

Hi - I've installed the O2 Wifi app on my iPhone 5, and it asked my if I wanted to install the O2 Wifi Profile to allow automatic connection when in range of a hotspot. I said yes, but now it's asking me for my 'passcode'. Which passcode?

I've had 4 failed attempts so far - I've tried my Apple password twice, one of the passwords I tend to use for other things (I know I shouldn't re-use passwords), and my phone number (suggested by an O2 'guru').

Any other suggestions?

Cheers

John

MI5 · ‎02-05-2013

On Android I got sent a text when I registered with the code to use. It may be different on an iPhone so I would wait until someone with an iphone comes along if you're not sure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎02-05-2013

Did you not get a text with a passcode when you registered?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-05-2013

When I installed the O2 Wifi app it sent me a 4 digit code to my phone which I entered to allow the app to install. But this isn't the app - it's the profile, which is optional. Do you think I should use the same 4 digit code? I had assumed that was just for installing the app.

I'm already up to 4 failed attempts so I'm being a bit careful - don't know how many attempts I've got, or what happens if I exceed the limit...

MI5 · ‎02-05-2013

On Android I got sent a text when I registered with the code to use. It may be different on an iPhone so I would wait until someone with an iphone comes along if you're not sure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-05-2013

Thanks. How many times have you used the code? Did you use it a second time, to install the Wifi profile?

MI5 · ‎02-05-2013

I only remember using it once......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-05-2013

Yeah, might be different on Android but I used it to install the app, and that's working fine. It's just this profile thing which is causing the trouble.

Anyway, I came out of the app, and when I go back in it's not asking me whether I want to install the profile any more - can't see anything in settings either. Perhaps it will pop up again when I get near a hotspot.

MI5 · ‎02-05-2013

Once you have the profile set up it will save any hotspots you log into so you don't have to keep logging into them everytime.... That's the theory anyway....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎03-05-2013

to install any profile on an iphone it is your 4 digit passcode used to unlock the screen

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