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Number swap

Anonymous
Not applicable
I rang o2 on Saturday and they said they would deactivate my old sim and transfer my number onto my new one within 24 hours however I am still waiting for this to happen
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MI5
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OK, so O2 can't do this for you.
First you need your PAC from O2 https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278
Then you need to give the PAC to giffgaff
https://www.giffgaff.com/support/transfer
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Message 6 of 8
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Anonymous
Not applicable

Hi @Anonymous have you received a text or email confirming the swap? Do you still have service on your old sim? Have you received the new sim that the number will be transferred to? 

 

You may may need to pop into your local o2 store & they will sort it out for you or use this link to do it yourself 

 

http://swapmysim.o2.co.uk

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MI5
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Call them again although if a number port, it won’t happen until today at the earliest
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 8
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Anonymous
Not applicable

I thought initially it might be a number port & not a sim swap. @Anonymous Are you coming to o2 from a different network 

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Anonymous
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I'm going from o2 to giffgaff

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MI5
Level 94: Supreme
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Registered:
OK, so O2 can't do this for you.
First you need your PAC from O2 https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278
Then you need to give the PAC to giffgaff
https://www.giffgaff.com/support/transfer
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 8
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Anonymous
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Thank you
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MI5
Level 94: Supreme
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No worries. Good luck 😉
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 8
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