Solved: Re: Not receiving texts

Elli452 · ‎27-06-2018

Hi, so for a while now I'm only receiving some of the texts that I'm sent. Today for example both my brother and my partner (they are on different networks Ee and Vodafone) have sent messages I have not received. I did receive some, but not all. Understandably this is getting a little irritating. Network check suggests there should be no problem. Neither contact is on my "blocked" list. Any thoughts?

MI5 · ‎27-06-2018

Turn off phone, remove sim and wipe it with a dry cloth and try again.
If that doesn't help, pop into your local o2 store for a free replacement sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎27-06-2018

Turn off phone, remove sim and wipe it with a dry cloth and try again.
If that doesn't help, pop into your local o2 store for a free replacement sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎27-06-2018

Go into network settings and manually select Vodafone or any of the other main networks. When you get the 'can't connect' message, select O2 again. Once registered again on the network any stuck messages should come through.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎28-06-2018

Hi @Elli452, and welcome to the forum Let us know if the tips frm @MI5 or @jonsie help you get this sorted, or if you need any additional help with this!

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Elli452 · ‎28-06-2018

Hi All, Thank you for taking the time to reply to me. I have now tried all options except visiting the O2 store with no luck so far. I will pop into my local store this evening to see if they can provide me with a new SIM and hope this resolves the problem. Thanks.

Martin-O2 · ‎06-07-2018

Hey @Elli452 How are you getting on with this? Did a new sim help at all?

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