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No service since last iOS update

Anonymous
Not applicable

on ‎23-09-2017 20:21

on ‎23-09-2017 20:21

Can anyone help thanks 

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MI5
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on ‎23-09-2017 20:33

on ‎23-09-2017 20:33

Have you tried connecting to iTunes for the latest carrier update?
Is it just you or anyone else on o2 not getting a signal?
Check for network faults here http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

on ‎23-09-2017 22:19

on ‎23-09-2017 22:19

Many thanks will try iTunes
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Anonymous
Not applicable
In response to Anonymous

on ‎23-09-2017 22:30

on ‎23-09-2017 22:30

@Anonymous Try carrier settings as that could be it as I think I read in another thread that there was 29.1 released at the same time & reboot your phone 

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Marjo
Former Staff
In response to Anonymous
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on ‎25-09-2017 17:18

on ‎25-09-2017 17:18

Hi @Anonymous! Welcome back to our community! Any luck with the service on your phone yet or are you still experiencing issues? Please let us know!

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Anonymous
Not applicable

on ‎26-09-2017 05:38

on ‎26-09-2017 05:38

I had the same problem. Lost my Carrier settings.

 

Done everything!

 

Eventually had to restore the device to factory settings  which then installed the Carrier settings and I was able to use the O2 Network

 

However, after restoring from a Pre iOS 11 Backup, lost the Carrier settings again.

 

I am completely out of ideas now

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎26-09-2017 06:16

on ‎26-09-2017 06:16

I guess you have manually checked for updates?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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