No network coverage at home

[Anonymous]

Since upgrading to iPhone 5 from 4 , the network coverage almost non existent from my home ( is fine elsewhere). Wifi connection is great, but can't make/receive calls, send text or play voicemail. Have contacted 'online chat' who say everything is fine in the area/ or reboot etc - nothing works. Su
Suggestions?

[Bambino]

If you're Pay Monthly you can try TuGo http://www.o2.co.uk/tugo/want-it

[Anonymous]

Hi,

Remove your sim and clean it with a dry clean micro fibre cloth or something similar.

Also look to make sure no dust or lint is inside the sim slot.

You could visit an o2 store and replace the sim in store by asking for a blank sim for your account type. The process takes approx 24 hours for your network signal to re settle.

Or have one posted to you and carry out the sim swap at home via http://swapmysim.o2.co.uk/

One reset you may not have tried is : Settings, General, Reset, Reset Network Settings.

Another route us to have an Apple Genius Bar take a look at the phone.

Make an appointment here http://www.apple.com/uk/retail/geniusbar/

[Anonymous · Accepted solution]

The fact that the issue is in a single area only would not suggest a device or sim issue.  Please contact customer services who will transfer you to Network Services for investigation.

[perksie]

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@Anonymous wrote:

The fact that the issue is in a single area only would not suggest a device or sim issue.  Please contact customer services who will transfer you to Network Services for investigation.

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That does sound correct, but I can't see Network Services taking it seriously.

[MI5]

Esp if it's indoors and the network is fine outside.... It's what Tugo was intended to help with.