No Visual Voicemail since getting iPhone 6 Plus.

Anonymous · ‎20-09-2014

Previous to me getting my 6 Plus I had VVM.

I’ve tried dialling 1750 to turn on voicemail but all I hear is 3 beeps and no recorded announcement. The same happens when I dial 1760.

I’ve tried reseting network settings, but that made no difference.

I was wondering if anyone else is having issue with VVM since getting the iPhone 6, or could suggest something else to try to get VVM working.

Thanks in advance

Anonymous · ‎21-09-2014

@Anonymous wrote:
I'm just a bit confused now... Do you want to use visual voice mail or the normal 901 voice mail?

I was wanting to use the visual voicemail, which I can now use

MI5 · ‎21-09-2014

O2 seemed to have slipped those new numbers in under the radar, but they only work for some accounts and not everyone, strangely.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-09-2014

The reason I asked was because you have to choose one or the other> the 1750 is to activate the 901 voice mail, the visual voicemail, is handset activated, so by changing your phone, you would need to set it all up on the new Iphone

jonsie · ‎21-09-2014

Glad to help @Anonymous

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎22-09-2014

@MI5 wrote:
O2 seemed to have slipped those new numbers in under the radar, but they only work for some accounts and not everyone, strangely.....

Strange thing is. If I dial 176002 to switch off the voicemail service. If I then call my iPhone (whilst I have my iPhone switched off) I still get the "Welcome to the O2 messaging service please leave your message after the beep announcement"

MI5 · ‎22-09-2014

Are you using Tugo (or have it installed on any device) at all ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-09-2014

I had this problem since getting the phone too. I tried de-activating and activating with the 1760 and 1750 numbers - but it was finally solved by re-starting the device and giving the sim a quick wipe and re-booting.

Anonymous · ‎22-09-2014

@MI5 wrote:
Are you using Tugo (or have it installed on any device) at all ?

I dont have Tugo installed on my iPhone. I used to have it installed on my iPad, but I removed it a while back.

MI5 · ‎22-09-2014

You may need to re-install Tugo and turn off VM from within the app and then log out of Tugo before deleting it again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-09-2014

@MI5 wrote:
You may need to re-install Tugo and turn off VM from within the app and then log out of Tugo before deleting it again.

Thanks MI5.

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