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early upgrade

Anonymous
Not applicable

on ‎12-01-2015 20:14

on ‎12-01-2015 20:14

anyone else been promised a free early upgrade by phone then been told its not showing up on account?

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MI5
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on ‎12-01-2015 20:16

on ‎12-01-2015 20:16

How soon were you promised?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎12-01-2015 20:19

on ‎12-01-2015 20:19

it was the middle of last year,said because my bills were expensive he'd offer an early upgrade in september 2014 when my contracts not up until march 2015

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Bambino
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on ‎12-01-2015 20:24

on ‎12-01-2015 20:24

Who's 'he'? Was it just a cold call from someone saying they were from O2?

I DO NOT WORK FOR O2



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Anonymous
Not applicable
In response to Anonymous

on ‎12-01-2015 20:25

on ‎12-01-2015 20:25

May have been a one off deal although it should have been put on your account notes.

I'd ring customer services back and speak to another agent.
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Anonymous
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In response to Bambino

on ‎12-01-2015 20:29

on ‎12-01-2015 20:29

i think it was o2 doing a review of my account,he had access to all my bills and costs

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Anonymous
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In response to Anonymous

on ‎12-01-2015 20:32

on ‎12-01-2015 20:32

might have been.he just said that my bills were quite expensive and that he would give me a early upgrade in september and would put a marker on my account,i guess i'll try again.

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Bambino
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on ‎12-01-2015 20:34

on ‎12-01-2015 20:34

If you're still looking to upgrade early you can ring Customer Service on 202 from your mobile and they will tell you what your options are or aren't at this point.

I DO NOT WORK FOR O2



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Anonymous
Not applicable

on ‎12-01-2015 20:36

on ‎12-01-2015 20:36

O2 were doing something like this last year promoting a couple of specific handsets but it was only for a short while and specific customers were targeted who already had that brand (I think it was offering to replace Samsung Galaxy S4 to S5).

If you don't have an S4 then I would be very wary. I would never buy a contract through a cold call. My heart is fearing Aerial. ....
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Anonymous
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on ‎12-01-2015 20:37

on ‎12-01-2015 20:37

@Anonymous wrote:

might have been.he just said that my bills were quite expensive and that he would give me a early upgrade in september and would put a marker on my account,i guess i'll try again.

The best of luck and perhaps let us know how you get on. 

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