Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Highlighted
Anonymous
Posts: 0

No 4G Data on iPhone 6s

[ Edited ]

I have spent masses of time trying to sort out WHY I can NOT get 4G data on my iPhone 6s.  All the mobile data settings are correct, and yet NO 4G Data. O2 are happy to take my money, but so far are UTTERLY USELESS in helping or resolving this problem!  All they want is your money!!!

Highlighted
Posts: 100,232
Topics: 546
Solutions: 12,743
Registered: ‎04-04-2012

Re: No 4G Data on iPhone 6s

What does your data apn say?
Are you in a 4g area?
Is 4g and the correct data bolt on active on your account?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: No 4G Data on iPhone 6s

Do you have i data on your phone or account settings
Highlighted
Level 25: Hard Hitter
Posts: 1,340
Registered: ‎22-11-2014

Re: No 4G Data on iPhone 6s

[ Edited ]

Just so as u know, you're speaking to fellow O2 customers here and not CS.

Highlighted
Level 46: Trendy
Posts: 5,581
Registered: ‎26-03-2014

Re: No 4G Data on iPhone 6s

@Anonymous can you please come back to confirm/update with answers so we can try to help further?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Highlighted
Community Manager
Posts: 6,831
Registered: ‎23-07-2014

Re: No 4G Data on iPhone 6s

Hey @Anonymous how are you getting on - any help from the advice above?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature