No 3G DATA CONNECTION ON IPHONE 5S

[Anonymous]

Set up iphone on Monday, upgraded from 4S. Did sim swap. Wfi and voice calls fine but no 3g connection. Have tried soft boot and hard boot. All settings are on. Have reset phone , network settings and still no joy. Any suggestions?

[MI5]

Have you checked your apn is iData?

[Anonymous]

Give o2 a bell on 202 just to make sure your account is ok

Have you 3g turned on in the iphones settings.

You could try,

Press the top button and home button together until the apple logo appears and then let go which is a soft reset.

And or ;

settings, general, reset, reset network settings

[Anonymous]

APN is idata.o2.co.uk

[MI5]

try changing it to mobile.o2.co.uk just as a test.

[Anonymous]

3G is turned on. Have tried soft and hard resets, still no 3G

[Anonymous]

just tried that, no good

[MI5 · Accepted solution]

You'll need to call 202 to get your account checked.

[Anonymous]

I had the same problem. Did a soft reset (press power button and home button simultaneously until reboot). Now 3G is there and working.

[Anonymous]

Contacted O2, checked account, was fine. Swapped sim card and still no 3G, so turns out handset is faulty. They're sending a replacement. Thanks for all your input, much appreciated