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New phone contract

Tyler19-1
Level 1: Joiner
  • 1 Posts
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Registered:

Hi there, I started a contract for a new iPhone 11 2 weeks ago Thursday and haven’t received an email back saying that it’s on its way. I was just wondering to see if anyone knew what the deal is as I’ve waited nearly 2 weeks and still haven’t received an email or phone call about the current status for my new phone. 
thank you. 

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gmarkj
Level 55: Good Authority
  • 8031 Posts
  • 87 Topics
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Registered:

Have you opened and read all of the agreement emails @Tyler19-1 ?

Check to see if there are any unread ones.

Also have you seen a new tariff appear or an option to create a My o2 account?

We can't do a great deal here as we are all customers, so it might be worth getting in touch with o2 as it sounds like you’ll need someone to access your account.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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gmarkj
Level 55: Good Authority
  • 8031 Posts
  • 87 Topics
  • 513 Solutions
Registered:

Have you opened and read all of the agreement emails @Tyler19-1 ?

Check to see if there are any unread ones.

Also have you seen a new tariff appear or an option to create a My o2 account?

We can't do a great deal here as we are all customers, so it might be worth getting in touch with o2 as it sounds like you’ll need someone to access your account.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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