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New iphone 12 mini cannot make or accept phone calls

PWX
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Has anyone else had this problem? Would welcome helpful suggestions. O2 appear to be closed to customers needing help until next Monday. I suspect it's something simple to many people - unfortunately not to me. Is there a series of steps needed to disable the phone number from being used by an old sim and phone - which will allow a new phone and sim to begin operating? Thank you in advance...

 

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jonsie
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jonsie
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