cancel
Showing results for 
Search instead for 
Did you mean: 

New i12, no SIM?

Fithawk1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi all. My new i12 came today with no SIM. Is that right?

Message 1 of 4
640 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 66: Unequalled
  • 12864 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

There is normally a sim with new phones @Fithawk1 , assuming you got it from o2?

Give customer services a call on 202 (if you are pay monthly) or 4445 (for pay as you go), or you can message them on social media if that suits you better.

Twitter  Instagram   Facebook

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 4
638 Views
3 REPLIES 3

gmarkj
Level 66: Unequalled
  • 12864 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

There is normally a sim with new phones @Fithawk1 , assuming you got it from o2?

Give customer services a call on 202 (if you are pay monthly) or 4445 (for pay as you go), or you can message them on social media if that suits you better.

Twitter  Instagram   Facebook

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 4
639 Views

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Fithawk1 

If you have upgraded with O2, just use your old sim for now.

No need for a new sim unless you don't have a 5g one and you are in a 5g area.

You can get a 5g sim at anytime if circumstances change.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
626 Views

Breanna
Former Staff
  • 1808 Posts
  • 117 Topics
  • 17 Solutions
Registered:

Hi @Fithawk1 did you pop in your old SIM or get in touch with customer service to get a new one?

Message 4 of 4
599 Views