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New i12, no SIM?

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Fithawk1
Level 1: Joiner
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on ‎05-09-2022 16:26

on ‎05-09-2022 16:26

Hi all. My new i12 came today with no SIM. Is that right?

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gmarkj
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on ‎05-09-2022 16:29

on ‎05-09-2022 16:29

There is normally a sim with new phones @Fithawk1 , assuming you got it from o2?

Give customer services a call on 202 (if you are pay monthly) or 4445 (for pay as you go), or you can message them on social media if that suits you better.

Twitter  Instagram   Facebook

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 67: Unsung hero
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on ‎05-09-2022 16:29

on ‎05-09-2022 16:29

There is normally a sim with new phones @Fithawk1 , assuming you got it from o2?

Give customer services a call on 202 (if you are pay monthly) or 4445 (for pay as you go), or you can message them on social media if that suits you better.

Twitter  Instagram   Facebook

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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on ‎05-09-2022 18:59

on ‎05-09-2022 18:59

@Fithawk1 

If you have upgraded with O2, just use your old sim for now.

No need for a new sim unless you don't have a 5g one and you are in a 5g area.

You can get a 5g sim at anytime if circumstances change.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
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on ‎06-09-2022 10:16

on ‎06-09-2022 10:16

Hi @Fithawk1 did you pop in your old SIM or get in touch with customer service to get a new one?

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