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Forum Posts

iPhone not actives with new sim?

My new sim was working fine for a couple of weeks and then I started to get no service all the time. Now I get notifications telling me that my iPhone needs to be activated. What do I do?

Apple Watch restock

Any ideas if and when o2 will have the gold Apple Watch series 5 in stainless steel? They advertise they do it but I’ve been trying to order one for weeks and they don’t have that colour only in aluminium

Iphone 11 set up

We have just upgraded to the iphone 11 but the apps are all stuck and not downloading. Any help would be much appreciated

Resolved! My network

I’m having terrible problem with my network and need advice about leaving 02

Tony333 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! SIM card

Can I remove a SIM card from an iPhone and place it in an iPad mini with cellular capability or do I need a new SIM card?

SIMcard1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Camera not working

My camera has stopped working. I can’t take any photos or videos - unless I switch the camera to take a selfie. When I go into camera it’s just a black screen. I can’t seem to contact O2 at all which is driving me insane! Can anyone help please??

Stephjb by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Text messages not being sent out other than to other o2 members

My daughter has an Apple 7+ and the texts are sending fine to my android (o2) but not to others outside of O2. How can this be corrected?? Have turned on and off the phone. O2 are no good helping with this mater as cant speak to anyone!!!!

Matthew_T by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Removing old number from imessages

Hi The temporary number that came with my new iphone before i ported my old number over is still the default imessage number (and is still showing on my device info screen as my main number) How do i remove it? ThanksJo

anotherjo by Level 1: Joiner
  • 5 replies
  • 0 kudos

Esim doesn’t activated on apple watch series 5

I have just moved to o2. I moved to o2 with a purpose of using my iPhone 11 pro and my apple watch series 5 together. Currently, i am facing the issue in which esim doesn’t get activated. It gives error message expressing Apple Watch on o2 is only av...

MilanVyas by Level 1: Joiner
  • 7 replies
  • 0 kudos