Did you order it under a different account/email address @Emmax ?
The account details should have been included in the welcome pack that you would have been sent via email and with the actual watch.
You might need to contact customer services to sort this out - you can message them on social media, links are below.
Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
