New Customer - pre order iphone 6 plus

[Anonymous]

Hello all  

I am a new customer to O2 and pre-oredered an Iphone 6 Plus on the 13th September.

I keep getting told to wait for an email to come to me to say the phone has been dispatched but

when i logg onto My O2 it shows has no products and i am leaving the UK on the 3rd November for a few weeks

and have cancelled my contract with my old phone company.  

I have tried calling and speaking live with the O2 staff and just get yes you will get it but no we cant say when we will get them or when you will receive it but you should , maybe get it by then and i still need to take a day off work to wait in for the phone when it arrives had they wont deliver to work addresses like my toher 2 phone companies have.  

I just need a rough idea of a date of when i will receive it so if it is after 3rd november I can cancel.

I hope this is just because of a new phone coming out and not the way O2 work all the time

i odnt understand why the tracking isnt from when you place your order and why as soon has you agree to the contract your account detaisl are set up with what you have ordered.  

cheers

chris

[Anonymous]

True.

At the moment their are none to reserve at the Apple shop but I'm hoping by end of Oct it'll change (kidding myself ain't i 😞 )

[Anonymous]

they maybe a few refurbished slightly bent models about lol  

[Anonymous]

That's if I'm not banned from the Apple Store for trying out the bend test the other day !

😁

[Anonymous]

if you bent it back into shape you should be fine lol  

[Anonymous]

Well it didn't bend so I'm safe ! 😉

[Anonymous]

as a new customer to O2 i had no problems , i pre ordered through car phone warehouse received my order on the day the phone was released. i am an existing customer with o2 and have upgraded and still waiting. nobody can give me any answers i have tried chatting online and contacting them by phone each person says something different......should have stuck to vodafone.  

[Bambino]

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@Anonymous wrote:

as a new customer to O2 i had no problems , i pre ordered through car phone warehouse received my order on the day the phone was released. i am an existing customer with o2 and have upgraded and still waiting. nobody can give me any answers i have tried chatting online and contacting them by phone each person says something different......should have stuck to vodafone.  

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That's a little confusing. The first two sentences you say you you're a new customer and had no problem. The second two sentences you say you're an existing customer and you did have problems. Which is it?

[Anonymous]

Bambino i think Jaqs ordered two phones, one has an existing customer and one has a new customer  

[MI5]

I have to admit to have been confused by the post too.

[jonsie]

I read it as he initially joined O2 through CPW without problem but trying to upgrade via O2 is having problems.