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My unlocked iphone 6 bought from Apple has locked to O2 when my PAYG SIM was inserted

Anonymous
Not applicable

My iphone 6 was recently damaged and I got a replacement from an Apple Store.  I have always had unlocked phones and used PAYG SIMs.  O2 is my main providor, but I have problems with the network signal at my workplace so want to be able to interchange SIMs sometimes.

 

Anyway, As indicated in the subject, when I tried to insert another network's SIM, I got a message on the phone saying that the phone was locked.    I contacted Apple, they said O2 had locked my phone when I inserted their SIM. This seems outrageous.  I am not tied to any contract with O2, I've always used PAYG.  I have never obtained a phone from O2. So how has the phone been locked without my say-so?  Surely I shouldn't have to pay O2 to unlock MY phone?

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MI5
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Absolutely, that is the key to answering fully.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
Level 94: Supreme
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If a phone is bought outright in full from whatever source, it shouldn't be locked in the first place. I can understand to a degree if it's bought as part of a monthly contract but for CPW to use this policy for a paid in full phone is just plain wrong.

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