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My unlocked iphone 6 bought from Apple has locked to O2 when my PAYG SIM was inserted

Anonymous
Not applicable

My iphone 6 was recently damaged and I got a replacement from an Apple Store.  I have always had unlocked phones and used PAYG SIMs.  O2 is my main providor, but I have problems with the network signal at my workplace so want to be able to interchange SIMs sometimes.

 

Anyway, As indicated in the subject, when I tried to insert another network's SIM, I got a message on the phone saying that the phone was locked.    I contacted Apple, they said O2 had locked my phone when I inserted their SIM. This seems outrageous.  I am not tied to any contract with O2, I've always used PAYG.  I have never obtained a phone from O2. So how has the phone been locked without my say-so?  Surely I shouldn't have to pay O2 to unlock MY phone?

Message 1 of 22
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adamtemp64
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If bought sim free from apple it should always remain unlocked

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 2 of 22
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MI5
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Did you buy it PAYG from O2 or CPW etc?
If so, it isn't sim free and will lock to first sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 22
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Cleoriff
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The OP said he got a replacement from an Apple Store after his first phone was broken?

*The Game Is On*

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Message 4 of 22
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viridis
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If purchased from apple you need to contact them again as they have given you a soft unlocked model instead of a fully unlocked one to replace your sim free handset.
Message 5 of 22
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MI5
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@Cleoriff wrote:

The OP said he got a replacement from an Apple Store after his first phone was broken?


Apple replace like for like so if it was an o2 phone to start with, that is what Apple will replce with.

It's where the first phone came from that is important......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 22
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Cleoriff
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@MI5 wrote:

@Cleoriff wrote:

The OP said he got a replacement from an Apple Store after his first phone was broken?


Apple replace like for like so if it was an o2 phone to start with, that is what Apple will replce with.

It's where the first phone came from that is important......


Yes...which was the point I was trying to make (or wondering about)...:smileywink:

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Message 7 of 22
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adamtemp64
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.According to the title the op bought from apple  

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 8 of 22
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MI5
Level 94: Supreme
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Okay dokay slight_smile

Store messed up then......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 22
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adamtemp64
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@Anonymous do you have the original reciept from apple if yes you need to go back to the store and explain the issue and apple should resolve it on the spot 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 10 of 22
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