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Anonymous
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Re: My unlocked iphone 6 bought from Apple has locked to O2 when my PAYG SIM was inserted


@adamtemp64 wrote:

.According to the title the op bought from apple  


But then he's also spoken to Apple, and the advice he's received would suggest otherwise. 

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Registered: ‎14-01-2013

Re: My unlocked iphone 6 bought from Apple has locked to O2 when my PAYG SIM was inserted


@Anonymous wrote:

@adamtemp64 wrote:

.According to the title the op bought from apple  


But then he's also spoken to Apple, and the advice he's received would suggest otherwise. 


Exactly. Surely it is where he bought the original phone from that is relevant here. He only said his replacement came from Apple?

*The Game Is On*

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Anonymous
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Re: My unlocked iphone 6 bought from Apple has locked to O2 when my PAYG SIM was inserted

Well it just seems odd that Apple wouldn't have just rectified the situation in the first instance. 

 

But unless the OP returns to this thread, we'll never know what the situation truly is. Smiley Indifferent

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Registered: ‎04-04-2012

Re: My unlocked iphone 6 bought from Apple has locked to O2 when my PAYG SIM was inserted

No point in guessing until we know more info......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Re: My unlocked iphone 6 bought from Apple has locked to O2 when my PAYG SIM was inserted

Reading through this it would appear to be that the original phone was from O2 or CPW and locked to O2 when the sim was inserted. Apple replaced like for like.

Solution....get it unlocked by O2 

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Anonymous
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Re: My unlocked iphone 6 bought from Apple has locked to O2 when my PAYG SIM was inserted

Sorry,  I didn't realize I had so many replies until I just checked back!

 

Anyway, the original phone was not from O2, so nothing to do with them, so they have no business locking  it.   I spoke to Apple support online as I assumed it must be their mistake when replacing the phone- they told me O2 have a policy now of locking iphones when you insert their SIM so I should speak to them. 

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Registered: ‎14-01-2014

Re: My unlocked iphone 6 bought from Apple has locked to O2 when my PAYG SIM was inserted

That is not true, O2 policy cannot override devices purchased from apple, but apple policy states that all phones bought from carphone warehouse will lock to the first sim inserted. It always has been the case and is nothing to do with O2 (except the follow up in unlocking the phone)



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Posts: 13,352
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Registered: ‎14-01-2014

Re: My unlocked iphone 6 bought from Apple has locked to O2 when my PAYG SIM was inserted

So...
If the phone was purchased from CPW, then this is 100% normal and is not o2's fault.
If the phone was purchased from apple, they are lying to you as they don't want to swap it.



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Registered: ‎04-04-2012

Re: My unlocked iphone 6 bought from Apple has locked to O2 when my PAYG SIM was inserted


@viridis wrote:
So...
If the phone was purchased from CPW, then this is 100% normal and is not o2's fault.
If the phone was purchased from apple, they are lying to you as they don't want to swap it.

Spot on ^^^

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎31-03-2010

Re: My unlocked iphone 6 bought from Apple has locked to O2 when my PAYG SIM was inserted

OP still hasn't said who the original phone was purchased from, only saying that it wasn't from O2, so until they clarify that query we can only speculate.

I DO NOT WORK FOR O2



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