Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Highlighted
Posts: 101,987
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: My unlocked iphone 6 bought from Apple has locked to O2 when my PAYG SIM was inserted

Absolutely, that is the key to answering fully.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: My unlocked iphone 6 bought from Apple has locked to O2 when my PAYG SIM was inserted

If a phone is bought outright in full from whatever source, it shouldn't be locked in the first place. I can understand to a degree if it's bought as part of a monthly contract but for CPW to use this policy for a paid in full phone is just plain wrong.