My o2 device - change details

[Kpr]

Hi in ‘my o2’ my device is listed as my old iPhone 6 not my newer iPhone XS - do you know how I can change this please?

[Cleoriff]

@Kpr 

If there's a pencil icon next to the name of the phone, you can change it yourself.

If not then contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

[Kpr]

Hi

Thank you for your reply.

I believe that that just changes the label in the app not the actual device details

[MI5]

---

@Kpr wrote:
Hi

Thank you for your reply.

I believe that that just changes the label in the app not the actual device details

---

You are correct @Kpr 

It should update itself, eventually, but if not you will have to ask customer service to do it, although you will probably be told they can't do it. But they can if you get the right person.