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My O2 app remaining data info missing

Anonymous
Not applicable

on ‎25-05-2015 19:58

on ‎25-05-2015 19:58

When I go into my 02 app on my phone the data tab that tells you what data you have used and what you have left disappears, is it like that for anyone else ?
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MI5
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on ‎25-05-2015 20:01

on ‎25-05-2015 20:01

I get a clock dial that shows both.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎25-05-2015 20:17

on ‎25-05-2015 20:17

Try uninstalling & reinstalling the app but there has been a major O2 outage today so that maybe why you are having this problem
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Anonymous
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on ‎25-05-2015 21:53

on ‎25-05-2015 21:53

I've tried uninstalling and reinstalling but still no joy it's been like it for a few days now. 😞 thanks for trying to help
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Anonymous
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on ‎26-05-2015 12:26

on ‎26-05-2015 12:26

Same thing for me. No idea why. Tried uninstalling and reinstalling but no joy.
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jonsie
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In response to Anonymous
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on ‎26-05-2015 12:29

on ‎26-05-2015 12:29

It seems to me that's is related to your specific accounts and only customer service will be able to help. 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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