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My 02 iPhone

Anonymous
Not applicable

on ‎24-11-2017 19:15 - last edited on ‎27-11-2017 16:42 by

on ‎24-11-2017 19:15 - last edited on ‎27-11-2017 16:42 by

iPhone 6

 

Hi my iPhone is water damaged and I’m looking to get it replaced iv got insurance on the phone

 

[message text copied from tags field]

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MI5
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on ‎24-11-2017 19:18

on ‎24-11-2017 19:18

@Anonymous wrote:
iPhone 6

How can we help @Anonymous ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎24-11-2017 19:20

on ‎24-11-2017 19:20

@Anonymous Can you please elaborate on your question in order for us to help you

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Anonymous
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on ‎24-11-2017 19:21

on ‎24-11-2017 19:21

Hi how do I go about replacing my iPhone? Mine is water damaged, I do have insurance in the phone
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MI5
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on ‎24-11-2017 19:22

on ‎24-11-2017 19:22

For insurance claims, please contact customer services.
http://www.o2.co.uk/contactus
They will help you fill out the claim forms.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎24-11-2017 19:24

on ‎24-11-2017 19:24

??
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jonsie
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on ‎24-11-2017 19:26

on ‎24-11-2017 19:26

For any insurance claim you need to call customer service on the link above. 

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎24-11-2017 19:27

on ‎24-11-2017 19:27

?
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jonsie
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on ‎24-11-2017 19:30

on ‎24-11-2017 19:30

What is the problem Danny? 

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to Anonymous

on ‎24-11-2017 19:47

on ‎24-11-2017 19:47

@Anonymous To replace your iPhone you will have to contact the insurance team via the information given by @MI5 & @jonsie or you could go to Apple but if you have insurance from O2 then try that first 

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