Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Apple

Reply
Level 1: Joiner
Joanne92
Posts: 3
Registered: ‎22-03-2020

Mobile hotspot

on ‎22-03-2020 19:25

So basically I can’t seem o use my mobile hotspot and really need to be able too can anyone help me out please
Report Content
Message 1 of 6 (269 Views)
Reply
0 Kudos
Level 43: Bright Spark
madasaf1sh
Posts: 2,625
Registered: ‎04-04-2012

Re: Mobile hotspot

on ‎22-03-2020 19:38

Are you getting any error messages when you try and browse the web?
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Report Content
Message 2 of 6 (261 Views)
Reply
0 Kudos
MI5
Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Mobile hotspot

on ‎22-03-2020 19:56

@Joanne92 

Are you contract or PAYG?

Mobile hotspot does not work on PAYG.

If on contract, you may not have iData enabled so call customer services to check on 202.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 3 of 6 (255 Views)
Reply
0 Kudos
Level 1: Joiner
Joanne92
Posts: 3
Registered: ‎22-03-2020

Re: Mobile hotspot

on ‎22-03-2020 20:05

Nope none
Report Content
Message 4 of 6 (251 Views)
Reply
0 Kudos
Level 1: Joiner
Joanne92
Posts: 3
Registered: ‎22-03-2020

Re: Mobile hotspot

on ‎22-03-2020 20:05

No I’m on contract sim so I’m very confused
Report Content
Message 5 of 6 (250 Views)
Reply
0 Kudos
MI5
Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Mobile hotspot

on ‎22-03-2020 20:10

@Joanne92 wrote:
No I’m on contract sim so I’m very confused

So you need to call and ask for iData to be added to your account @Joanne92 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 6 of 6 (247 Views)
Reply
0 Kudos