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Level 1: Joiner
Joanne92
Posts: 3
Registered: ‎22-03-2020

Mobile hotspot

on ‎22-03-2020 19:25

So basically I can’t seem o use my mobile hotspot and really need to be able too can anyone help me out please
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Level 27: Desk Jockey
madasaf1sh
Posts: 1,123
Registered: ‎04-04-2012

Re: Mobile hotspot

on ‎22-03-2020 19:38

Are you getting any error messages when you try and browse the web?
Current Phone: Galaxy Fold - o2 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
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MI5
Posts: 100,683
Topics: 547
Solutions: 12,807
Registered: ‎04-04-2012

Re: Mobile hotspot

on ‎22-03-2020 19:56

@Joanne92 

Are you contract or PAYG?

Mobile hotspot does not work on PAYG.

If on contract, you may not have iData enabled so call customer services to check on 202.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Joanne92
Posts: 3
Registered: ‎22-03-2020

Re: Mobile hotspot

on ‎22-03-2020 20:05

Nope none
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Joanne92
Posts: 3
Registered: ‎22-03-2020

Re: Mobile hotspot

on ‎22-03-2020 20:05

No I’m on contract sim so I’m very confused
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MI5
Posts: 100,683
Topics: 547
Solutions: 12,807
Registered: ‎04-04-2012

Re: Mobile hotspot

on ‎22-03-2020 20:10

@Joanne92 wrote:
No I’m on contract sim so I’m very confused

So you need to call and ask for iData to be added to your account @Joanne92 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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