Mobile Data Stuck on Activating

[JMF2]

I purchased an Apple Watch SE which arrived on Monday. I spoke to someone on Monday and again yesterday about the fact that it doesn’t recognise my mobile data plan. When I try to “set up mobile service” on app it has some variant on “oops something went wrong” and then a variety of error codes (8, 15, 91, 92, 93). I’ve spoken to o2 twice and was passed from department to department. I am now undergoing a 72 hour wait for someone to get back to me which is infuriating because looking through the threads this seems like a fairly well-known and prevalent issue. O2 are quick to take the money and slow to support when there are problems. Can anyone suggest things I can try on the meantime? 

[Slb89]

@JMF2 Unfortunately not, raising another case with another team. Still awaiting a phone call from my previous conversation with the call centre. 

[JMF2]

Just thought I’d post an update for anyone following this. @O2Emma replied today to say: 

“It is affecting multiple customers so we are looking to find a resolution as quick as we can. I can assure you someone will be in touch as soon as we know more”

“As soon as we know more” - Doesn’t look like a solution is on the near horizon, does it? I’m just looking through forum posts and it is clear this is a well established problem going back MONTHS. I basically can’t use the watch for the purpose for which it was intended and have no prospect of getting this sorted any time soon. Quite upsetting really.

[O2Emma]

Hi @pgn I will pick this up thanks.

Hi @Ellekitten9 I will send you a private message to look into it for you.

[O2Emma]

Hi @JMF2 Sorry I have not spoken with you I can look into it for you thou .

[JMF2]

Sorry I should have said @O2Sarah. But yes @O2Emma  if you can pick this up I’d appreciate it because I really don’t think it’s fair to ask people to wait indefinitely. 

[O2Emma]

I will send you a private message to look into it for you @JMF2 

[JMF2]

@O2Emma fixed it! I don’t know through what sorcery but she did it. So relieved and very much looking forward to listening to my music on my phone free run in the morning!  

[O2Emma]

Brilliant glad you are all sorted @JMF2

[Ellekitten9]

@O2Emma resolved this! Thanks so much. All set up now and for me an easy fix. 

[O2Emma]

Your welcome @Ellekitten9 

@pgn  We are getting there slowly lol