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Lost sim

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Anonymous
Not applicable

on ‎24-03-2017 07:46

on ‎24-03-2017 07:46

Hi I am traveling abroad for the next two months and I have lost my iPhone sim how do I put a hold on my account until l get back to the UK.

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MI5
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on ‎24-03-2017 08:38

on ‎24-03-2017 08:38

Either call or use live chat to report sim lost but you can't put it on hold.
You will be required to continue payments
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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gmarkj
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on ‎24-03-2017 08:35

on ‎24-03-2017 08:35

Not sure if they will hold the account for two months, but you can ask.
From abroad use one of the following numbers:
- if you are pay monthly then +44 3448090202
- if you are pay as you go then +44 7860 980 202
Please be aware that these will charge unless you are calling from a pay monthly phone and calling the pay monthly number.
Best time to call is between 8am and 8:30am UK time.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
  • 151673 Posts
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Registered:

on ‎24-03-2017 08:38

on ‎24-03-2017 08:38

Either call or use live chat to report sim lost but you can't put it on hold.
You will be required to continue payments
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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