This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 

Lost sim

Go to solution
Anonymous
Not applicable

on ‎24-03-2017 07:46

on ‎24-03-2017 07:46

Hi I am traveling abroad for the next two months and I have lost my iPhone sim how do I put a hold on my account until l get back to the UK.

Message 1 of 3
2,146 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152935 Posts
  • 652 Topics
  • 29192 Solutions
Registered:

on ‎24-03-2017 08:38

on ‎24-03-2017 08:38

Either call or use live chat to report sim lost but you can't put it on hold.
You will be required to continue payments
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 3
2,128 Views
0 Kudos
2 REPLIES 2

Go to solution
gmarkj
Level 67: Unsung hero
  • 13081 Posts
  • 95 Topics
  • 1180 Solutions
Registered:

on ‎24-03-2017 08:35

on ‎24-03-2017 08:35

Not sure if they will hold the account for two months, but you can ask.
From abroad use one of the following numbers:
- if you are pay monthly then +44 3448090202
- if you are pay as you go then +44 7860 980 202
Please be aware that these will charge unless you are calling from a pay monthly phone and calling the pay monthly number.
Best time to call is between 8am and 8:30am UK time.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 3
2,129 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
  • 152935 Posts
  • 652 Topics
  • 29192 Solutions
Registered:

on ‎24-03-2017 08:38

on ‎24-03-2017 08:38

Either call or use live chat to report sim lost but you can't put it on hold.
You will be required to continue payments
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
2,129 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top