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Anonymous
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Accepted Solution

Lost phone

Hello has anyone got a contact number for this company my wife has lost her phone and I can not see a number on her account
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Posts: 104,431
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Lost phone

Help here, stay on the line until the end of the recording https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Lost phone

http://www.o2.co.uk/contactus

When you call stay on the line until the end of the introductions and options. Los and stolen is the very last option and it's 24 hours

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Posts: 89,971
Topics: 745
Registered: ‎14-01-2013

Re: Lost phone

If the phone is insured then you must inform them. Also it would be an idea to report to the police. They will give you a crime reference number which you will need for any claim...Best of luck @Anonymous

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Community Manager
Posts: 7,498
Registered: ‎23-07-2014

Re: Lost phone

Hello @Anonymous welcome to our forum! Sorry to hear that your wife has lost her phone. worried Please do follow the advice given above. It would also be lovely to hear how you're getting on?

 

Thanks guys for helping out @MI5@jonsie@Cleoriff! Smiley Happy

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