unlock the phone for use with a vodafone sim card

[Anonymous]

Hi There, 

I contacted O2 with regards to unlocking my iPhone 6 Plus for it to be used with a Vodafone Simcard. 

I had been advised that a text and email will arrive in 3 days, and after that for me to insert the vodafone sim card into the iPhone and to start iTunes. 

However, I haven't recieved any emails or texts regarding this, and also now my O2 sim card has been de-activated so I am not able to recieve a text message. 

I would appreciate any help on this matter as I currently cannot use my phone. 

Kind Regards, 

Ilhan Erdogan. 

[Cleoriff Level 94: Supreme · Accepted solution]

Hi @Anonymous Info here on unlocking https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

However if you are having issues then you need to ring O2 customer services, borrow a phone or use a landline...https://www.o2.co.uk/contactus

By the way have you tried it with another sim to see if it is actually unlocked ?

[MI5 Level 94: Supreme]

iPhones are unlocked on apple’s servers so there is no need to connect to iTunes.
Once Apple have processed the request you just insert a new sim and away you go.
It may be unlocked before you receive notification too so just hang on if not already done.

[Marjo]

Hello @Anonymous! Happy Thursday! Have you tried the new SIM card yet in case it started working already? Please do let us know your progress.