Live Chat

[Lee12138]

How to find my last live chat record in O2 app?

[pgn]

Hi, @Lee12138, 

Unfortunately, O2 do not store webchat records in your MyO2 - would be great if they did, it has been requested as a Feature enhancement over the years!

If you did not print it to a file, or ask for it to be sent to your e-mail before closing the call/session, it is gone.

Check in your spam, if you never saw it despite having asked for it to be e-mailed to you during the session, @Lee12138.

I don't know if anyone has been able to get O2 to e-mail them the stored record from the O2 side on request, maybe the Forum admins @Martin-O2 or @Marjo can follow-up?

[Dorel]

Hello

[MI5]

@Dorel 

You can find live chat here Guide: How to find help & contact O2 

This is a customer forum, not O2.

[Frankie11]

Hi. I would like to change my direct debit details starting April

[MI5]

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@Frankie11 wrote:
Hi. I would like to change my direct debit details starting April

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@Frankie11 

You can change the bank details in your MyO2.

Follow the link to "Manage my details" http://www.o2.co.uk/myo2

However, if you want to change the payment date, you must call customer services on 202 Guide: How to find help & contact O2