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Level 1: Joiner
Posts: 1
Registered: ‎31-08-2019

Live Chat

How to find my last live chat record in O2 app?
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Posts: 12,357
Topics: 118
Solutions: 71
Registered: ‎11-04-2012

Re: Live Chat

[ Edited ]

Hi, @Lee12138animated-welcome-image-0033.gif

 

 

Unfortunately, O2 do not store webchat records in your MyO2 - would be great if they did, it has been requested as a Feature enhancement over the years!

 

If you did not print it to a file, or ask for it to be sent to your e-mail before closing the call/session, it is gone.

 

Check in your spam, if you never saw it despite having asked for it to be e-mailed to you during the session, @Lee12138.

 

I don't know if anyone has been able to get O2 to e-mail them the stored record from the O2 side on request, maybe the Forum admins @Martin-O2 or @Marjo can follow-up?

 

 

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Level 1: Joiner
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Registered: ‎09-03-2020

Re: Live Chat

Hello
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Posts: 100,145
Topics: 546
Solutions: 12,716
Registered: ‎04-04-2012

Re: Live Chat

@Dorel 

You can find live chat here Guide: How to find help & contact O2 

This is a customer forum, not O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎09-03-2020

Re: Live Chat

Hi. I would like to change my direct debit details starting April
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Posts: 100,145
Topics: 546
Solutions: 12,716
Registered: ‎04-04-2012

Re: Live Chat


@Frankie11 wrote:
Hi. I would like to change my direct debit details starting April

@Frankie11 

You can change the bank details in your MyO2.

Follow the link to "Manage my details" http://www.o2.co.uk/myo2

However, if you want to change the payment date, you must call customer services on 202 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)