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Iphone5c black screen

Anonymous
Not applicable

on ‎29-04-2015 21:27

on ‎29-04-2015 21:27

After making a phone call I went to disconnect and all I had was a black screen don't know if it's on or off have had screen checked and that's ok battery is ok any ideas what it can be... The phone has not been dropped or has not got water damage.
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Anonymous
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In response to Anonymous

on ‎29-04-2015 21:52

on ‎29-04-2015 21:52

Then a new screen onto my phone but still had black screen
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MI5
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on ‎29-04-2015 21:54

on ‎29-04-2015 21:54

Did you try a reset by holding home and power button together for about 10 secs?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎29-04-2015 21:55

on ‎29-04-2015 21:55

Yep tried that !
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MI5
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on ‎29-04-2015 21:58

on ‎29-04-2015 21:58

Are you bothered about your data or do you have a backup already?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 17
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MI5
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‎29-04-2015 22:09 - edited ‎29-04-2015 22:10

‎29-04-2015 22:09 - edited ‎29-04-2015 22:10

I'm thinking you could try DFU mode,
Open iTunes and connect the iPhone.
Press and hold the Home button and the Power button at the same time.
After exactly 10 seconds release the Power button. Continue holding the home button until iTunes pops up a message telling you that it has detected an iPhone in recovery mode.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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viridis
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on ‎29-04-2015 22:31

on ‎29-04-2015 22:31

Sounds gpu related to me,
Follow the advice off @MI5 and if that fails, your only hope is apple or a new phone.
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Anonymous
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In response to viridis

on ‎30-04-2015 00:11

on ‎30-04-2015 00:11

Try a full restore via iTunes, if that doesn't work then I'd suggest a new phone as Apple would charge you for a replacement which you would better off getting a brand new one
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