Solved: O2 phone app error message

Anonymous · ‎29-04-2015

Hi there,

I have been using the O2 phone app successfully for some time now, to access my O2 accounts, until recently when I cancelled one of my accounts where the contract had ended. When I now try to access the app on my iPhone 4s, I get the following error message:

"Failed to get user identity, possibly due to unlinking of MSISDN from account (Code 36)"

I have tried deleting then reloading the app, to no avail!.... any ideas anyone?

Cheers

Kev Mc

MI5 · ‎29-04-2015

Yes, you should be able to re-register with one of your other numbers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎29-04-2015

Call 202, you probably now have different log in details.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎29-04-2015

Sounds like it was the lead account that was deleted which has deleted access to the others.
You will need a new log in now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-04-2015

Jonsie and MI5..... many thanks for the quick replies...... what you suggest sounds about right..... I take it that I can simply create a new account here on the website?

MI5 · ‎29-04-2015

Yes, you should be able to re-register with one of your other numbers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-04-2015

MI5.... All done!.... thanks again

Caoimhin

MI5 · ‎29-04-2015

Good to hear

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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