Solved: Iphone5 - intermittent phone/text signal

Anonymous · ‎23-02-2015

IOS 8.1.3
Iphone 5 handset (around two and half years old)

Received notification to update carrier settings in early Feb which I did. Suffered sudden long drops in text/phone signal ever since. 3G also occasionally went. Resetting phone brings everything back for hour or so. Have not re-updated carrier settings.
Spoke with o2 who advised this may be because I had cellular set to 4G (wasn't aware this wasn't supported) so reset network settings and changed to 3G. Again signal began to drop.
O2 sent a simswap which I did 24H ago and again both signals (mainly text/call) are still dropping.
Any ideas anyone?

MI5 · ‎23-02-2015

Contact Apple to have phone checked out first http://concierge.apple.com/reservation/gb/en/techsupport/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-02-2015

Contact Apple to have phone checked out first http://concierge.apple.com/reservation/gb/en/techsupport/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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