Iphone 7 issue / returns policy

[Anonymous]

Hi

bought an iphione 7 on the 5th of August and today it has switched off and wont come back on.  Have tried holding the power on button with volume down and charging it but the screen remains black.

Can I just retrun for a replacement at the o2 shop where it was bought?

thanks

Josh

[Cleoriff · Accepted solution]

Hi @Anonymous No you cant ...You have 30 days to return a faulty handset https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy

Your best bet is to call customer services https://www.o2.co.uk/contactus

Or better still give Apple a call https://support.apple.com/en-gb/contact

[Cleoriff]

This is the advice from Apple https://support.apple.com/en-us/HT201412

If your screen is black or frozen

If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:

• On an iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo.
• On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
• On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.

[Anonymous]

thansk.  yes had tried all of those.  Apple have agreed to replace the phone in store.  Just finished with them on chat.

thanks anyway

[Cleoriff]

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@Anonymous wrote:

thansk.  yes had tried all of those.  Apple have agreed to replace the phone in store.  Just finished with them on chat.

thanks anyway

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Good news @Anonymous Much better you dealt directly with Apple.

[PhoneChanger]

Indeed you'll always get a better outcome going direct to the manufacturer (and faster too)

[Marjo]

Hi @Anonymous good to hear that you're getting your faulty handset replaced! Thanks for coming back to your topic and letting us know. I hope it all goes well!