28-09-2017 07:51
28-09-2017 07:51
Hi
bought an iphione 7 on the 5th of August and today it has switched off and wont come back on. Have tried holding the power on button with volume down and charging it but the screen remains black.
Can I just retrun for a replacement at the o2 shop where it was bought?
thanks
Josh
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28-09-2017 08:35 - edited 28-09-2017 08:36
28-09-2017 08:35 - edited 28-09-2017 08:36
Hi @Anonymous No you cant ...You have 30 days to return a faulty handset https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy
Your best bet is to call customer services https://www.o2.co.uk/contactus
Or better still give Apple a call https://support.apple.com/en-gb/contact
Veritas Numquam Perit
28-09-2017 08:35 - edited 28-09-2017 08:36
28-09-2017 08:35 - edited 28-09-2017 08:36
Hi @Anonymous No you cant ...You have 30 days to return a faulty handset https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy
Your best bet is to call customer services https://www.o2.co.uk/contactus
Or better still give Apple a call https://support.apple.com/en-gb/contact
Veritas Numquam Perit
28-09-2017 08:38 - edited 28-09-2017 08:39
28-09-2017 08:38 - edited 28-09-2017 08:39
This is the advice from Apple https://support.apple.com/en-us/HT201412
If your screen is black or frozen
If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:
Veritas Numquam Perit
28-09-2017 09:15
thansk. yes had tried all of those. Apple have agreed to replace the phone in store. Just finished with them on chat.
thanks anyway
28-09-2017 09:17
28-09-2017 09:17
@Anonymous wrote:thansk. yes had tried all of those. Apple have agreed to replace the phone in store. Just finished with them on chat.
thanks anyway
Good news @Anonymous Much better you dealt directly with Apple.
Veritas Numquam Perit
28-09-2017 10:22
28-09-2017 10:22
28-09-2017 11:11
28-09-2017 11:11
Hi @Anonymous good to hear that you're getting your faulty handset replaced! Thanks for coming back to your topic and letting us know. I hope it all goes well!