Solved: Iphone 6s data not working in Belgium

Anonymous · ‎02-11-2017

Hi,
I travel regularly and have never experienced this issue. All settings in place and roaming option selected but I still cannot use mobile data 4G. Top of screen tells me I’m on Orange B but often shows an E. Have texted Active 2020 but still not working.
Pls help.
Thanks

MI5 · ‎02-11-2017

There is no 4g roaming available in Belgium unfortunately.
Your Edge connection is due to the network you are connected to so try a manual network selection and choose a different network.

One other thing, if you have changed contracts or tariff or sim card since you last travelled, check if your data apn is "mobile.o2.co.uk" or "iData.o2 co,uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-11-2017

There is no 4g roaming available in Belgium unfortunately.
Your Edge connection is due to the network you are connected to so try a manual network selection and choose a different network.

One other thing, if you have changed contracts or tariff or sim card since you last travelled, check if your data apn is "mobile.o2.co.uk" or "iData.o2 co,uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-11-2017

Hi,
Massive thanks for the suggestion, it worked! I changed the network manually and its finally sorted.

MI5 · ‎02-11-2017

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Iphone 6s data not working in Belgium

Photos

Watch Upgrade

Voicemail notification

Apple Watch for child

Apple Watch connection with 2nd hand watch

New Apple Watch sim not working