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Iphone 6s data not working in Belgium

Anonymous
Not applicable
Hi,
I travel regularly and have never experienced this issue. All settings in place and roaming option selected but I still cannot use mobile data 4G. Top of screen tells me Iā€™m on Orange B but often shows an E. Have texted Active 2020 but still not working.
Pls help.
Thanks
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MI5
Level 94: Supreme
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Registered:

There is no 4g roaming available in Belgium unfortunately.
Your Edge connection is due to the network you are connected to so try a manual network selection and choose a different network.

One other thing, if you have changed contracts or tariff or sim card since you last travelled, check if your data apn is "mobile.o2.co.uk" or "iData.o2 co,uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
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MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

There is no 4g roaming available in Belgium unfortunately.
Your Edge connection is due to the network you are connected to so try a manual network selection and choose a different network.

One other thing, if you have changed contracts or tariff or sim card since you last travelled, check if your data apn is "mobile.o2.co.uk" or "iData.o2 co,uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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Anonymous
Not applicable
Hi,
Massive thanks for the suggestion, it worked! I changed the network manually and its finally sorted.
Message 3 of 4
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MI5
Level 94: Supreme
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  • 649 Topics
  • 28840 Solutions
Registered:
Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
2,745 Views