This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Iphone 6 upgraded. kept old number - what next

Go to solution
Anonymous
Not applicable

on ‎03-10-2014 20:00

on ‎03-10-2014 20:00

I can't connect to online chat so thought i would ask in here. Just received my Iphone 6 today. I'm upgrading from my Ipone 4s and keeping same number. I put SIM in , charged phone and i am now updating. Is there anything else I need to do to get it connected with my new number - like register or something. At the moment is says No Service. Thanks for any help.

Message 1 of 20
7,478 Views
0 Kudos
19 REPLIES 19

Go to solution
Anonymous
Not applicable
In response to Anonymous

on ‎03-10-2014 20:33

on ‎03-10-2014 20:33

oops - sorry, entered code wrong and it started again. entering sim serial now
Message 11 of 20
3,293 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎03-10-2014 20:34

on ‎03-10-2014 20:34

Just follow the instructions you receive.
If you have completed all the steps you just need to wait for the sim swap to start then keep rebooting the new phone to help it along.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 20
3,293 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to MI5

on ‎03-10-2014 20:37

on ‎03-10-2014 20:37

shall check the packet again for an adapter. thanks

Message 13 of 20
3,290 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 95563 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎03-10-2014 20:37

on ‎03-10-2014 20:37

You will know the process has started when your old simcard loses network signal though you might have to reboot that on occasion to notice.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 14 of 20
3,289 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to MI5

on ‎03-10-2014 20:42

on ‎03-10-2014 20:42

can't find adapter but thank you for info. I can goto the O2 shop 2moro. My old iphone 4s has now disconnected and my new one seems to be trying to connect. Thanks everyone for your help 🙂

Message 15 of 20
3,287 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎03-10-2014 20:47

on ‎03-10-2014 20:47

Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 16 of 20
3,285 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to Anonymous
  • 95563 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎03-10-2014 20:47

on ‎03-10-2014 20:47

Good luck and keep rebooting the new phone until it connects. don't forget to deregister the 4s from your Apple id otherwise you may end up receiving each others texts.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 17 of 20
3,284 Views

Go to solution
Anonymous
Not applicable
In response to jonsie

on ‎03-10-2014 20:49

on ‎03-10-2014 20:49

Thanks everybody. Time to play with my shiny new toy now 🙂

Message 18 of 20
3,280 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to jonsie
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎03-10-2014 20:50

on ‎03-10-2014 20:50

and turn off "find my phone" too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 19 of 20
3,279 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎04-10-2014 12:04

on ‎04-10-2014 12:04

Glad to hear things are getting there.

Enjoy

😄
Message 20 of 20
3,227 Views
0 Kudos
Top Kudoed Authors
View All
Top