on 12-06-2015 12:09
on 12-06-2015 12:09
Hello, I recently upgraded my phone to an iPhone 6, from my trusty Sony Expera Z. It has been the worst decision I've ever made. Ive had the iPhone for about 8 weeks, it has worked for about 3 of those, if im lucky. The phone continually overheats with little to no usage, and crashes. And by crashes, I mean becomes completely unusable. It's worked for the past 4 days, then out of the blue, last night, it freezes. I cannot access the settings, mail or even facebook messenger, as the phone just stalls crashes and dies. No matter how many times i restart the phone, nothing works. I've done a factory reset, resetting the network setting, erasing all the data. Occasionally the WIFI icon on the access bar goes a light grey and I can't turn it on/off. I've looked all over the internet, and nobody has had the same list of problems as I have. If I had not taken my ipod to use on my ships wifi, I would not have been able to contact my girlfriend for 3 weeks as the phone was useless! Nothing works. I need my phone for work desperatley as I need to check my email to see what I am doing next. Unfortunately, I got sent away offshore before I could get the phone seen to...
Does anybody have any ideas? I am getting more and more angry the more time goes on. I can't even call O2 support because the phone dies and crashed halfway through a damned phone call, and I dont return to the UK till well into next week. I am very close to throwing the phone into the sea!
Solved! Go to Solution.
on 13-06-2015 09:33
on 13-06-2015 09:33
If it overheats, crashes etc, it is definitely faulty, which to be fair can happen to any electrical device out of the box.
If you can on your iPhone, go into Settings/Privacy and scroll down to the bottom. Touch Diagnostic & Usage, next touch Diagnostic & Usage Data. Look for any entries in here that are called PANIC.PLIST. If you see any with this name, then the iPhone has a hardware fault and will need to be replaced.
If you live near an Apple Store, then I would make an appointment with them. Chances are you will walk out of the shop with a replacement iPhone. On the rare occasion I have needed to go to an Apple Store to get something replaced, I found their service to be outstanding.
If however you don’t live near an Apple Store, then you can get in touch with Apple on this number and arrange for a replacement that way. 0844 209 0611
on 12-06-2015 12:14
on 12-06-2015 12:23
on 12-06-2015 12:23
You could try a reset by holding the power button and home button down until the Apple logo appears and then release. It does sound though as there is a major problem. Try deleting apps you don't use in case one is conflicting with the software.
on 12-06-2015 12:26
12-06-2015 13:22 - edited 12-06-2015 13:23
12-06-2015 13:22 - edited 12-06-2015 13:23
on 12-06-2015 13:48
on 12-06-2015 13:48
on 12-06-2015 16:26
on 12-06-2015 16:26
on 13-06-2015 09:33
on 13-06-2015 09:33
If it overheats, crashes etc, it is definitely faulty, which to be fair can happen to any electrical device out of the box.
If you can on your iPhone, go into Settings/Privacy and scroll down to the bottom. Touch Diagnostic & Usage, next touch Diagnostic & Usage Data. Look for any entries in here that are called PANIC.PLIST. If you see any with this name, then the iPhone has a hardware fault and will need to be replaced.
If you live near an Apple Store, then I would make an appointment with them. Chances are you will walk out of the shop with a replacement iPhone. On the rare occasion I have needed to go to an Apple Store to get something replaced, I found their service to be outstanding.
If however you don’t live near an Apple Store, then you can get in touch with Apple on this number and arrange for a replacement that way. 0844 209 0611