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Anonymous · ‎13-01-2014

Hi my daughters has an Iphone 4s and the 4g keeps dropping out so it reverts back to 3g which she then has to pay for, does anyone have any help regarding this, thanks

MI5 · ‎13-01-2014

WiFi drops out when the screen locks unless you keep the charger plugged in. It's a feature on all iPhones 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎13-01-2014

Do you mean the wifi drops out the 4s doesn't have 4g

Bambino · ‎13-01-2014

The iPhone 4S is not compatible for 4G

I DO NOT WORK FOR O2

MI5 · ‎13-01-2014

WiFi drops out when the screen locks unless you keep the charger plugged in. It's a feature on all iPhones 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-01-2014

@MI5 wrote:
WiFi drops out when the screen locks unless you keep the charger plugged in. It's a feature on all iPhones 😞

Unfortunately

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-01-2014

To stop 3g kicking back in on sleep mode i go into Settings>Mobile> and turn off Mobile Data.

Just remember to turn mobile data back on when out of range of Wi-Fi !

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