Waiting over 48 hours for Credit Review?

[rosiedorts59]

Hi, i ordered an iphone 15 pro max on saturday and everything went well, passed the checks but to my suprise i later received an email to say my application is under review and that i will hear back within 24 hours, it is now tuesday afternoon and i still have had no updates. This really is disapointing as i currently am without a phone and was expecting to have the phone by now. The order number is [Removed] for anyone that could possibly help. Thanks!

[Oxonian]

A warm welcome to this O2 customer to customer community @rosiedorts59. Unfortunately, this forum has no direct O2 involvement and hence we are unable to access accounts. 

It looks like you should contact the sales team as they can help with your problem - you can message them on social media :-

Facebook : https://o2uk.co/O2CFB)

X (formerly known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good record for solving customer problems.

Or you can call them on 0800 081 0255, free from any phone or landline or via Guide: A Guide to Skype. 

[rosiedorts59]

hi, i tried contacting them via twitter but they have been no help. I have been waiting 4 days and im unsure wether my order is even on way. This is dissapointing for me as i am an elderly woman who has been given no help whatsoever by o2

[Oxonian]

I suggest that you try again on X (Twitter) @rosiedorts59, maybe tomorrow. 

It is sometimes a case of trying two or three times before you find an agent who has the knowledge to help you. 👍